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Important information for the consumer

  1. Main features of the service taking into account the subject of the service.
    The information is included in the descriptions of each product and is available when placing the order.
  2. The method of communication with the consumer and contact details, including for the purpose of submitting complaints.
    e-mail: biuro@gastroprodukt.pl tel./fax: 32 611 50 87, by post: FHU GastroProdukt Rafał Mirek, ul. 20 - Straconych 5, 32-300 Olkusz.
  3. Entrepreneur's identification data.
    The online store operating at lofra.pl is the property of FHU GastroProdukt Rafał Mirek, NIP 637-198-32-82, Regon 121198600 based in Olkusz (32-300) at ul. 20 - here Straconych 5 and sells by mail order: catering equipment, small kitchen appliances, stainless steel furniture, professional cleaning agents. Phone / fax number: 32 611 50 87, (Monday to Friday, 8.30-17.00), e-mail: biuro@gastroprodukt.pl
  4. Total price for the service, including taxes, transport fees.
    The total price for each order is available in the "Order Summary" and "Payment".
  5. Payment methods and date.
    Only the following payment methods are available in the Store:
    • Payment in cash in the case of personal collection
    • Payment by bank transfer to the Seller's bank account, Alior Bank 17 2490 0005 0000 4500 7543 3965
    • Przelewy24 - credit card or via the Przelewy24 account
    • eCard - credit card or instant internet transfer, you are automatically redirected to the selected bank + 2% commission
  6. The manner and date of the performance by the entrepreneur.
    • Each order placed must be confirmed by the Seller by phone.
    • The order is processed after receiving a 100% advance payment to the Seller's bank account.
    • The customer is obliged to pay for the ordered products within 7 days from the date of confirmation of the order by the Seller.
    • The order fulfillment time depends on the availability of a given product in the Seller's warehouse or in the manufacturers' warehouses. The seller reserves the right to extend the delivery time in the event of a temporary shortage of goods from the manufacturer. In this case, the customer will be informed immediately.
    • The expected time of order fulfillment, the Customer is individually notified by phone or e-mail at the time of confirming the order.
    • If it is not possible to process the order within thirty days from the date of placing the order, the Customer will be notified of the unavailability of the goods and the Seller will return the amount paid by bank transfer to the bank account indicated by the Customer.
    • The ordered goods are delivered to the address indicated in the order form or another address agreed by phone.
    • The costs of transporting the goods are borne by the customer. In the case of orders with a value exceeding PLN 1,500.00 net, the transport costs are borne by the Seller and they are not added to the order amount (not applicable to bulky goods).
  7. Complaints handling procedure; warranty.
    The manner and time limit for exercising the right to withdraw from the contract and the costs of returning the goods in the event of withdrawal from the contract.
    • The complaint procedure may be carried out on the basis of the provisions on the guarantee (the right applies to both the Consumer and the Entrepreneur) or the provisions on warranty (only in the case of consumer sales). It is up to the customer to choose the legal basis for the complaint submitted by him.
    • Products sold through the lofra.pl store are covered by the manufacturer's or the seller's warranty. In order to exercise the rights under the warranty, if the guarantor is the seller, you should follow the content of the warranty conditions resulting from the warranty document delivered with the product. If the Guarantor is the manufacturer, follow the instructions available on the manufacturer's website indicated in the product description.
    • The entity responsible under the warranty is the Seller. In the event of a complaint under the warranty, you should immediately contact the Seller to initiate the complaint procedure. The consumer may lodge a complaint, in particular, to the e-mail address biuro@gastroprodukt.pl or in writing to the address of the Seller.
    • The seller considers the complaint within 14 days from the date of receipt of the complaint. The claimed product should be immediately delivered to the Seller.
    • Consideration of the complaint takes place by checking the circumstances reported by the Customer and assessing the legitimacy of the requests in accordance with the provisions on the warranty or the terms of the guarantee, depending on the basis for filing the complaint selected by the Customer.
    • The Consumer will receive a response regarding the consideration of the complaint by e-mail or in writing.
    • Information on the right of withdrawal is available here
  8. Seller's obligation to deliver goods without defects.
    The seller is obliged to deliver products free from defects. The seller is liable for product defects in accordance with the provisions of the Civil Code, in particular art. 556 and art. 556 (1) -556 (3) KC.
  9. Information on extrajudicial methods of dealing with complaints and disputes
    In order to use extrajudicial means of dealing with complaints and redress, the Consumer has the option to apply to the competent Provincial Inspectorate of Trade Inspection with a request for:
    1. initiation of mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller,
    2. settlement of a dispute arising from the concluded sales contract before the Permanent Consumer Arbitration Court operating at the Provincial Inspectorate of Trade Inspection.


    Detailed information on extrajudicial methods of dealing with complaints and redress, as well as the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, Provincial Inspectorates of Trade Inspection and at the following address of the Office of Competition and Consumer Protection: www.uokik .gov.pl / spory_konsumenckie.php.
    Pursuant to Art. 14 sec. 1 of Regulation (EU) No 524/2013 of the European Parliament and of the Council of May 21, 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC (Regulation on ODR in consumer disputes), we would like to inform you that the ODR Platform is available at http://ec.europa.eu/consumers/odr/